Frequently Asked Questions

General

What is Good Shepherd Penn Partners?

Good Shepherd Penn Partners provides inpatient and outpatient physical rehabilitation and specialized long-term acute care throughout the Philadelphia region.

The Penn Institute for Rehabilitation Medicine

  • The Penn Institute for Rehabilitation Medicine (Penn Rehab) is the inpatient rehabilitation unit licensed through the Hospital of the University of Pennsylvania, and managed by Good Shepherd Penn Partners. 
  • 58-bed inpatient rehabilitation hospital located at Penn Medicine Rittenhouse.

The Specialty Hospital at Rittenhouse

  • 19-bed long-term acute care hospital licensed through Good Shepherd Penn Partners at Penn Medicine Rittenhouse.

Penn Therapy & Fitness

  • Hospital based outpatient physical, speech and occupational therapy licensed under the Specialty Hospital at Rittenhouse, with 24 sites located throughout the greater Philadelphia region and South Jersey.

Acute Care Therapy in Penn Medicine Hospitals and Skilled Nursing Facilities

  • Therapy services provided at Hospital of the University of Pennsylvania, Pennsylvania Hospital and Penn Presbyterian Medical Center, including the hospitals’ two skilled/subacute rehabilitation facilities.

Good Shepherd Penn Partners is a joint venture between Good Shepherd Rehabilitation Network in Allentown, Pennsylvania, and University of Pennsylvania Health System in Philadelphia, Pennsylvania and is the official therapy provider for Penn Medicine. Good Shepherd Penn Partners is a 501(c)(3) tax exempt non-profit organization as provided by Internal Revenue Service regulations.

For more information on Good Shepherd Penn Partners services and locations, call 877-969-7342.

Inpatient Rehabilitation

What is the pet visitation policy?

Pet visitation is available for patients if cleared by their medical team. For more information, contact your admissions ambassador at 215-893-6533.

What is the smoking policy?

We observe a non-smoking policy.

What are the available amenities?

We offer a variety of inpatient amenities to make your experience as comfortable as possible including discounted parking for one vehicle per day, free wireless internet, free cable TV, pet visitation, 24-hour visitation, on-site cafeteria and coffee shop.

Beauty and Grooming Services

Hair services are available during regular business hours and cash payment is expected at the time of service. For more information, contact your admissions ambassador at 215-893-6533.

Cafeteria

1st Floor: The Rittenhouse Roast kiosk is located on the 1st floor of the building and sells beverages, danishes, pastries, soups, salads, and more.

2nd Floor: The Café is a full service cafeteria that sells breakfast during 7-10:00am and lunch during 11am-3pm. Vending machines and dining are open for use 24/7. Guest Trays: Guest trays are available for purchase from the 1st and 2nd floor dining locations. The menu is limited to the patient menu and will be delivered with the patient’s tray.

Internet and Computers

Computers are located in the Recreational Therapy Room on the 3rd floor, and the on the 4th floor in the Multipurpose Room. Wireless internet is available free of charge throughout the Penn Medicine Rittenhouse campus.

Pet Visitation

Pet visitation is available for patients if cleared by their medical team. For more information, contact your admissions ambassador at 215-893-6533.

Parking

Each patient is allowed discounted parking for one vehicle per day. Additional parking is available at discount at the garage located at 1740 South Street. Valet parking is also available from our 18th Street entrance.

Pastoral Care

Interfaith chaplains are available 24 hours-a-day. They can be reached at 215-893-2552. After 5pm, please contact a patient ambassador for pastoral care services. An interfaith meditation room is located on the 2nd floor of the building and is open 24 hours-a-day.

Private room

All patients are provided with a private room during their stay. You may be asked to change rooms to accommodate your medical needs, or the medical needs of other patients.

Security

Security provides walking escorts for any patient or visitor who requests an escort to parking garages, lots and streets surrounding the hospital perimeter. Escorts are always available—timing depends on security officer availability. Please call 215-893-COPS (2677) to request a walking escort. All entrances are locked from 9pm to 6am. During this time, everyone must enter through the ambulance bay on the 18th Street side of the building.

Telephone

A telephone is located at every bedside. Local calls are free within area codes 215, 267, 610, 484, 856, 609, and 302. All other calls require operator assistance and will be charged to the patient.

Television

Each patient room is provided with a color television that includes closed captioning and cable, free of charge.

Visitation

Visiting hours are open and flexible. You should discuss with family and friends when you would like to receive visitors and who should be allowed to visit.

What should I bring with me?

Many patients have found that the following items have enhanced their inpatient rehabilitation experience:

  • 3 – 5 T-shirts and sweatpants/shorts
    • Wearing your own clothing will help you feel more like yourself and more comfortable during your therapy sessions.
    • Layering clothing can be helpful because during therapy sessions you may get warmer.
  • Cane and walker (labeled with full name)
  • Eye glasses, hearing aids, and dentures (with cases labeled with full name)
  • Recreational items for your enjoyment when not in therapy (books, puzzles, music, cell phone with charger, headphones, etc.)
  • Robe
  • Toiletries (toothbrush, toothpaste, etc.)
  • Supportive sneakers or well-fitting/skid-free shoes with backs that will provide the most support during your physical and occupational therapy sessions
  • Undergarments

We cannot lock up your valuables so please be mindful of what you bring to the hospital.

Will I have to share a room?

All patients are provided with a private room during their stay. You may be asked to change rooms to accommodate your medical needs, or the medical needs of other patients.

Where does dialysis take place?

You can expect the highest standards of both medical care and comfort, including bedside hemodialysis.

Can Penn Rehab handle complex medical problems and pre-existing conditions

Yes. We have become known for handling the most complex medical diagnoses in a rehab setting. Our expert clinicians manage your care and can consult with specialists as needed.

Every patient’s needs are unique, and may require a combination of approaches to treat more than one issue at a time. For our medically complex patients, we provide a variety of therapies that compliment ongoing medical care for challenging diagnoses.

Often, patients come to Penn Rehab with a variety of issues that may be difficult to treat. As patients heal from their injuries or illnesses, our Comprehensive Rehabilitation Program becomes a crucial step in their recovery. With our patients, we focus on improving medical status as well as increasing overall function, strength and vitality. Patients partner with us to develop a rehabilitation program that addresses your specific needs.

What is the Stoplight program?

Our goal is to get you back home safely and confidently. When you arrive at Penn Rehab, your care team will work to create a personalized patient safety plan. This plan will ensure that everyone involved in your care (you, caregivers, doctors, family members, nurses, and therapists) is aware of the best way to help continue your recovery.

Each day, your patient safety plan will be reviewed by your care team and will be modified based on your increased abilities. To discuss your patient safety plan in depth, please feel free to contact your therapy and nursing team.

Standard Precautions (every patient)

  • Bed low
  • call bell in reach
  • no clutter

Other precautions may include precautions such as:

  • Bed alarm
  • Chair alarm
  • Bathroom observation
  • 1 person assist
  • 2 person assist

Ongoing evaluations will be done daily to determine the level of supervision your care team has determined you need to ensure your safety. The indication colors listed below mean the following:

Red Level of Supervision

  • Patient kept within sight of staff and call bell within reach
  • Do not leave unattended in the bathroom
  • A patient in any seat restraint is automatically a red level and must be in sight of staff

Yellow Level of Supervision

  • Patient may be in room with periodic supervision and call bell within reach
  • Do not leave unattended in the bathroom
  • Bed alarms must be on if patient is in bed and seatbelt or chair alarm must be on when patient is in chair

Green Level of Supervision

  • Patient may be in room alone with door closed if patient requests privacy
  • Patient may be allowed to use bathroom independently with call bell in reach
How will doctors get my information?

Our care team works in collaboration with other Penn Medicine physicians as well as outside providers to ensure you receive the best possible care. Our physicians have access to electronic medical records through the Penn Medicine continuum of care.

As an inpatient rehabilitation unit of the Hospital of the University of Pennsylvania, patients also have access to My Penn Pharmacy while at Penn Rehab.

How will Penn Rehab prepare me for discharge?

The collaborative relationship between you, your family/caregiver and the medical team, starts on day one. We work with you to get you home safely and ensure you are as functionally independent as possible. Our post- discharge calling program is designed to help with your transition home. Case managers are here to assist you with your discharge arrangements. Your case manager will work with you, your loved ones and your care team to establish a discharge plan based on your abilities, your resources and your community support.

Your case manager will be working to connect you with services that can provide necessary medical equipment, home services, prescription authorizations and transportation services, as well as other community resources as needed.

How do I qualify for inpatient physical rehabilitation care?

The Penn Institute for Rehabilitation Medicine provides care to qualifying individuals who have one or more conditions requiring intensive and interdisciplinary rehabilitation care. Your physical rehabilitation diagnosis must be medically manageable (i.e. stroke, amputation, spinal cord or brain injury, arthritis, burns, etc.) and you must be able to tolerate three hours of therapy in a 24-hour period at least five days a week. Other admission criteria also apply. Care managers are available to discuss your situation and your rehabilitation options.

Are you ready to talk with one of our admissions officers? Would you like to schedule a site visit? Call 877-969-7342 or click here to fill out our online information request form.

Download our comprehensive brochure to learn more about the programs and quality care offered at Penn Rehab through our inpatient rehabilitation.

Will my stay at Penn Rehab be covered by my insurance?

Penn Rehab is an in-network provider for many insurance companies, government programs, and commercial payers in the area. We are happy to review your coverage. Patients are responsible for providing necessary insurance information and for working with the hospital to make payment arrangements when necessary.

Penn Medicine provides financial counseling and where appropriate, significant discounts to uninsured and uninsured persons in accordance to the Patient Protection and Affordable Care Act. Patients concerned about their ability to pay their hospital bill should be directed to the Hospital of the University of Pennsylvania's Patient Financial Services Offices at 877-433-5299. 

Is Penn Rehab accessible by public transportation?

Yes. Penn Medicine Rittenhouse is accessible by several public transportation routes:

  • The SEPTA Broad Street subway line (orange line) stops four blocks east from Penn Medicine Rittenhouse at the Lombard Street and South Street station.
  • The PATCO subway line from South Jersey stops at 16th & Locust Streets, just blocks from the Penn Medicine Rittenhouse Campus.
  • SEPTA bus route 40 stops at the Penn Medicine Rittenhouse Campus, both east on South Street and west on Lombard Street.
How often will I receive therapy at Penn Rehab?

Penn Rehab provides care to individuals who have one or more conditions requiring intensive and interdisciplinary rehabilitation care. Your rehabilitation diagnosis must be medically manageable (such as stroke, amputation, spinal cord or brain injury, or arthritis) and you must be able to tolerate at least 15 hours of therapy per week — generally three hours daily, five days a week.

You will receive an individually designed rehabilitation at least 15 hours a week- consisting of physical, occupational or speech therapies- generally three hours daily, five days a week. You also will have with 24-hour rehabilitation nursing care. These rehabilitation services will be provided with the oversight of a Physical Medicine and Rehabilitation physician.

Is parking available at Penn Rehab?

Yes. Parking for your family and friends is available at the garage located at 1740 South Street. One discounted parking benefit is available to each patient or their guest for one vehicle per day. Discounted rates for additional vehicles with validation. We also have valet available from our 18th Street entrance.

How long will I stay at Penn Rehab?

Your length of stay depends on diagnosis, functional ability and safety issues. The typical stay in an inpatient rehabilitation facility ranges from 7 to 21 days. 

The collaborative relationship between you, your family/caregiver and the medical team, starts on day one. We work with you to get you home safely and ensure you are as functionally independent as possible. Our post- discharge calling program is designed to help with your transition home. Case managers are here to assist you with your discharge arrangements. Your case manager will work with you, your loved ones and your care team to establish a discharge plan based on your abilities, your resources and your community support.

Can I see Penn Rehab before we make a decision?

Yes. We encourage you to schedule a tour of Penn Rehab by calling 877-969-7342. We also have photo and video tours we can show you in the hospital by clicking here.

What is inpatient rehabilitation?

The Penn Institute for Rehabilitation Medicine (Penn Rehab) is an inpatient rehabilitation unit of the Hospital of the University of Pennsylvania, managed by Good Shepherd Penn Partners.

Penn Rehab provides care to individuals who have one or more conditions requiring intensive and interdisciplinary rehabilitation care. Your rehabilitation diagnosis must be medically manageable (such as stroke, amputation, spinal cord or brain injury, or arthritis) and you must be able to tolerate at least 15 hours of therapy per week — generally three hours daily, five days a week.

Penn Rehab offers unique programs that are dedicated to the care of individuals with a variety of conditions. Each program consists of a comprehensive team of rehabilitation experts, specific treatments, and support for you and your family. To assist you in your recovery, we will do everything we can to work with your medical team and insurance providers to see that you qualify for Penn Rehab. We all work together to determine the best level of care based on your medical needs

What type of rehabilitation will I receive at Penn Rehab?

You will receive an individually designed physical rehabilitation at least 15 hours a week- consisting of physical, occupational or speech therapies- generally three hours daily, five days a week. You also will have with 24-hour rehabilitation nursing care. These rehabilitation services will be provided with the oversight of a Physical Medicine and Rehabilitation physician.

Our patients have access to a range of treatments from a specialized team of expert clinicians, including:

Penn Rehab offers unique programs that are dedicated to the care of individuals with a variety of conditions. Each program consists of a comprehensive team of rehabilitation experts, specific treatments, and support for you and your family.

We offer the highest quality of care, including:

Therapies and Services

  • Neuropsychology 
  • Occupational therapy
  • Psychology
  • Physical therapy
  • Respiratory therapy
  • Respiratory therapy
  • Speech language pathology  

Rehabilitation Treatments

  • Assessment and management of adaptive and assistive technology
  • Bowel and bladder management
  • Clinical nutritional support
  • Complex wound management
  • Deep brain stimulator (DBS) management
  • Fiberoptic endoscopic evaluation of swallowing (FEES)
  • Medication management
  • Neurobehavioral management
  • Onsite swallowing evaluation and treatment 
  • Pain management
  • Prosthetics evaluation and fitting
  • Spasticity management
  • Wheelchair training 
What are the visiting hours?

Visiting hours are open and flexible. You should discuss with family and friends when you would like to receive visitors and who should be allowed to visit. A sleeper chair is available in every room.

Please help us maintain a healing environment for our patients. If you are on our care units during our Quiet Time hours, please speak quietly and help our patients to rest.

Quiet Times: 5:00 to 7:00pm & 9:00pm to 6:00am.

Outpatient Therapy

Who provides care at Penn Therapy & Fitness?

Penn Therapy & Fitness physical, occupational and speech therapists are respected rehabilitation medicine experts.

They lecture locally and nationally, participate in clinical research and continually explore the most current therapies to help patients meet their treatment goals.

Many Penn Therapy & Fitness therapists are certified by the American Board of Physical Therapy Specialties, recognizing their advanced clinical knowledge, experience and skills.

Our physical, occupational and speech therapists seek additional certification and specialization to meet your most challenging rehabilitation needs, including:

  • A team of certified hand therapists
  • Allied Team Training for Parkinson graduates
  • Certified Parkinson’s Wellness Recovery™ clinicians
  • Expertise in VitalStim® therapy for treatment of dysphagia
  • Lymphology Association of North America-certified and manual lymphatic drainage-certified therapists
  • McKenzie certified therapists for the treatment of back, neck and extremity problems
  • Physical and occupational therapists certified in LSVT® BIG and LSVT® LOUD for individuals with Parkinson disease
  • Therapists certified in manual therapy
  • Therapists certified in the care of pelvic floor disorders
  • Vestibular-certified therapists

Penn Therapy & Fitness physical, occupational and speech therapists participate in the latest clinical research on physical, occupational and speech rehabilitation. In fact, many Good Shepherd Penn Partners therapists are involved in research projects to help advance the care they provide to patients

Do I need a physician prescription to receive outpatient rehabilitation?

A physician prescription is required for physical, occupational or speech therapy at Penn Therapy & Fitness. You may get a prescription from your primary care physician or a specialist.

What is outpatient rehabilitation?

Penn Therapy & Fitness provides hospital based outpatient physical, speech and occupational outpatient rehabilitation sites licensed under The Specialty Hospital at Rittenhouse, located throughout the greater Philadelphia region and South Jersey.

With Penn Therapy & Fitness therapy team by your side, together we’ll help you return to the highest level of function and health possible. We do this by working with state-of-the-art tools and therapist-led programs to help you guide your own recovery and we will support and champion you on your path.

Types of outpatient therapy

  • Physical Therapy: Physical therapy uses exercise, physical activities, manual techniques, and various modalities to help restore strength and normal movement.
  • Occupational Therapy: Occupational therapy is specialized treatment that assists patients in performing daily activities necessary for independent living.
  • Speech Language Pathology: Speech therapy uses specialized therapeutic techniques to diagnose and treat communication, cognition and swallowing disorders. 

Long-Term Acute Care

How does a long-term acute care hospital differ from a hospital or nursing home?

The average length of stay for a long-term acute care hospital patient is 25 days, as compared to four to five days in an acute care hospital. A long-term acute care hospital also differs significantly from a long-term care facility or nursing home. Long-term acute care hospital patients are much sicker and may need cardiac monitoring, multiple IVs or even ventilators. Attending physicians visit long-term acute care hospital patients on a daily basis.

Patients admitted to the Specialty Hospital at Rittenhouse are typically too ill to go to other levels of care, require a doctor’s care every day, or need rehabilitation at a slower pace. Long-term acute care hospitals (LTACHs) like the Specialty Hospital at Rittenhouse.

Can the Specialty Hospital at Rittenhouse take patients with Medical Assistance?

Pennsylvania Medical Assistance (MAPA) and managed medical assistance plans do not recognize the long-term acute care (LTACH) level of care, which limits our ability to accept medical assistance as primary insurance.  We do accept patients with MAPA or managed medical assistance as their secondary insurance on a case-by-case basis.

What about other insurances?

Specialty Hospital at Rittenhouse is an in-network provider for many insurance companies and most of the commercial payers in the area. We are happy to review your coverage and if needed negotiate with your insurance company, if we are not contracted with your particular insurance

Does the Specialty Hospital at Rittenhouse bill the Skilled Nursing Facility (SNF) benefit under Medicare?

No. The Specialty Hospital at Rittenhouse is licensed as a long-term acute care hospital and, therefore, the days are billed as hospital days. 

What specialized services are available at a long-term acute care hospital?

As a patient, you will have access to a range of treatments to meet your complex medical needs, such as:

  • Cardiac monitoring
  • Complex wound management
  • Infectious disease management
  • Long-term IV antibiotics
  • Nutritional support services
  • Hemodialysis
  • Bariatric care

Our continuum of care ensures that your needs are managed around-the-clock by a team of medical professionals including:

  • Internal medicine physicians
  • Consulting physicians with a variety of specialties such as: pulmonologists, nephrologists, infectious diseases
  • Nurse practitioners
  • Physician assistants
  • Nurses
  • Respiratory therapists
  • Case managers
  • Dietitians
  • Physical therapists, occupational therapists and speech pathologists
  • Pharmacists
  • Wound care nurse specialists

We act as a bridge to other services and therapies, helping you improve strength and health as you prepare for the road ahead. At the Specialty Hospital at Rittenhouse, we are committed to helping you meet and overcome those challenges.

Who makes admission decisions for the Specialty Hospital?

We take your medical care seriously. All potential admissions are reviewed by a physician-led team. The team works together to ensure that every patient we admit is going to the best level of care to meet their needs.  Our liaison and a hospital discharge planner will work with you to coordinate your transition. 

We encourage you to schedule a tour of the Specialty Hospital by calling 877-969-7342.  We also have a video tour we can show you in the hospital.  

Can patients stay permanently at the Specialty Hospital?

No, patients admitted to the Specialty Hospital at Rittenhouse are in a hospital level of care that averages 25 days. As a specialty hospital we are not able to provide long-term custodial care. 

Is the Specialty Hospital a “rehabilitation” unit?

While the specialty hospital is not a rehabilitation unit, we incorporate physical, occupational and speech therapy into your plan of care as appropriate. Your care team will work with you to determine your individual goals and what role therapy may play in meeting them.

Patients admitted to the Specialty Hospital at Rittenhouse are typically too ill to go to other levels of care, require a doctor’s care every day, or need rehabilitation at a slower pace. Long-term acute care hospitals (LTACHs) like the Specialty Hospital at Rittenhouse.

We act as a bridge to other services and therapies, helping you improve strength and health as you prepare for the road ahead. At the Specialty Hospital at Rittenhouse, we are committed to helping you meet and overcome those challenges.

To achieve this, we maintain high standards of both medical care and comfort, including:

  • Around-the-clock on-site medical coverage
  • Collaborative communication with your preferred physicians
  • Complex medical services and diagnostics
  • Daily physician-led multidisciplinary patient rounding
  • In-depth pre-admission consultation to provide a seamless transition of care
  • Outstanding therapy for individualized medical rehabilitation
  • Spacious private rooms 19-bed intimate unit
  • Our partnership with Penn Medicine ensures seamless access to your medical history through Penn’s electronic medical record. Our clinicians also reach out on a routine basis to discuss your medical needs to providers involved in your care, whether they are within Penn Medicine or other health systems.

Download our comprehensive brochure to learn more about the programs and quality care offered at The Specialty Hospital Rittenhouse through our long term acute care hospital.

What if the patient has a physician appointment outside of the Specialty Hospital?

Our staff will make the necessary arrangements for those patients who need to be seen by a physician outside of the hospital, when required. 

What is a long-term acute care hospital?

A long-term acute care hospital treats patients who, at the time of discharge from an acute care facility, are too medically fragile to go home or to a rehabilitation facility. Such patients may have an underlying chronic disease, like diabetes or heart disease, which delays the healing process. That is where a long-term acute care hospital comes in. Patients receive care for several weeks until they are well enough to move on to the next level of their recovery.

Patients admitted to the Specialty Hospital at Rittenhouse are typically too ill to go to other levels of care, require a doctor’s care every day, or need rehabilitation at a slower pace. Long-term acute care hospitals (LTACHs) like the Specialty Hospital at Rittenhouse.

Prior to admission, our physician-lead team will work with the medical professionals caring for you and your insurance provider to determine if your medical needs meet the criteria for long-term acute care hospital level of care. Our clinical liaison(s) and a hospital discharge planner will work with you to coordinate your transition.

Is the Specialty Hospital accessible by public transportation?

Yes. Penn Medicine Rittenhouse is accessible by several public transportation routes:

  • The SEPTA Broad Street subway line (orange line) stops four blocks east from Penn Medicine Rittenhouse at the Lombard Street and South Street station.
  • The PATCO subway line from South Jersey stops at 16th & Locust Streets, just blocks from the Penn Medicine Rittenhouse Campus.
  • SEPTA bus route 40 stops at the Penn Medicine Rittenhouse Campus, both east on South Street and west on Lombard Street.
Is parking available at the Specialty Hospital?

Yes. Parking for your family and friends is available at the garage located at 1740 South Street. One discounted parking benefit is available to each patient or their guest for one vehicle per day. Discounted rates for additional vehicles with validation. We also have valet available from our 18th Street entrance.