Nursing Clinical Excellence Award Winners

Jessy resizedDiane Lanham Award Winner: Jessy Koshy BSN, RN, CRRN

Clinical Nurse III: Penn Institute for Rehabilitation Medicine

The Dianne Lanham Award recognizes the importance of leadership competencies as a component of nursing practice at the point of direct care. Leadership is exemplified by the nurse’s ability to serve as change agent and by exhibiting excellent professional interpersonal relations.

This award is presented to a Registered Nurse who meets the following criteria:

  • Exhibits excellent professional interpersonal relations
  • Creates an environment for the professional development of others through mentoring, precepting, or performing in the role of the team leader, etc.
  • Serves as a change agent through committee membership, project and/or initiative involvement
  • Recognizes implications of health care costs in the delivery of their daily practice

 Jesse is a flexible person and ready for new tasks that are assigned by the unit. She is not afraid to take challenges. She is excellent leadership and good guidance. She is always honest with her coworkers.” - Meethu Thomas

“I wish to nominate Jesse Koshy for the Diane Lanham Award for Leadership award. I have had the pleasure of knowing and working with Jesse for many years.  I have frequently observed her respectful interactions and collaborations with members of the interdisciplinary team, management, and other staff members.  She exhibits full confidence with decisions made during the times when she functions in the charge-nurse role.  She is also very flexible to the needs of the unit with regards to patients care needs. Whether it is to change assignments for the day because of someone else’s in experience with particular patient conditions, or being assigned to another unit, she accepts and understands that the patient outcome could be affected.” - Sharon Smith-Brown

“Jessy shows excellent leadership and guidance. When she’s charge, she will make sure there is enough staff for the coming shift.  She is an effective team leader who motivates the nursing staff to achieve the highest level of care for the patients. Jessy is a patient ambassador who showed excellent leadership qualities that took challenges and team work.” - Susan George Rosalyn J. Watts Award Winner: Michele Lockett

resized heatherRosalyn J. Watts Award Winner: Heather Ciallela BSN, RN,

Clinical Nurse II, The Specialty Hospital at Rittenhouse

The Rosalyn J. Watts Award acknowledges nurses who improve the lives of those in need through selfless, courageous, creative and compassionate acts. The nurse forms therapeutic relationships with patients, their families and the community which supports a culture that values diversity and promotes inclusion.

This award is presented to a Registered Nurse who meets the following criteria:

  • Participates in community and/or organizational affairs that promotes the health of the community
  • Supports a culture that values diversity and promotes inclusion
  • Improves the lives of those in need through selfless, courageous, creative and compassionate acts
  • Cultivates a healing environment to enhance the patient care through innovative strategies.

 I have worked with Heather at the Specialty Hospital at Rittenhouse years. In that time, I have been amazed at the relationships she is able to build with her patients and their families. She takes compassion to another level.  She will do anything to try and cheer up patients or their families.  She always makes time to listen to patient and family concerns, and will then go above and beyond to be an advocate for them.  Patients are always requesting for her to be their nurse. She makes them feel safe and loved.   She has a special talent for making each person feel like they are the most important person in the world.  You can always find her hugging a family member who is having a hard day, or holding a patient’s hand when they feel sad or anxious. One patient family member in particular would not leave her husband’s room for anything for weeks at a time. However, when Heather was the nurse she would leave to run errands stating that she knew Heather cared a lot about her and her husband, and she was confident that he was in good hands. Heather gets to know her patients, and their families, beyond the clinical environment, and this allows her to support them in a unique way that they really appreciate.” - Chelsea Flick

stokes featureHelen McClellan Award Winner: Deneen Stokes, MSN, RN, PCC

Clinical Nurse III: The Specialty Hospital at Rittenhouse

The Helen McClelland Award is given to nurses that exhibit an attitude of clinical inquiry that integrates evaluation and utilizes research and/or the evidence based practice process, in the delivery of patient care. The nurse is committed to the development of innovative strategies to provide best practices.

This award is presented to a Registered Nurse who meets the following criteria:

  • Advances the science of nursing through clarifying refining and/or disseminating EBP findings
  • Utilizes the EBP Process: generates clinical questions, searches and evaluates the quality of evidence, considers expert clinical knowledge and applies to practice
  • Conducts/participates in research to enhance patient care
  • Participates/leads/creates innovative strategies in the development of best practices

I am nominating Deneen Stokes for this award because she takes an active role in learning, researching, and disseminating the latest information regarding evidence based practice on our unit. She enjoys attending conferences and sharing some of what she has learned with the unit. She has shared information that I have used to improve my patient’s quality of care.

Deneen is dedicated to improving the quality of patient care through staff education and professional development.  As the Co-Chair of the Nursing Professional Development Committee she has an active role in identifying educational needs on the unit, and developing plans to address those needs.  As the AACN Clinical Liaison for Professional Certification she works hard to promote certification by providing her peers with needed information and personal encouragement.

Whenever a question arises on the unit regarding best practice she eager to find an answer through research.  It is evident that she is passionate and dedicated to life-long learning and improving the quality of care on our unit.” – Chelsea Flick

Ann Morace (1) resizedLillian Brunner Award Winner: Ann Morace, MSN, RN, CRRN, CBIS

Clinical Nurse III: Penn Institute for Rehabilitation Medicine

Lillian Brunner Award  is given to nurses that exhibit an attitude of clinical inquiry that integrates evaluation and utilizes research and/or the evidence based practice process, in the delivery of patient care. The nurse is committed to the development of innovative strategies to provide best practices.

This award is presented to a Registered Nurse who meets the following criteria:

  • Advances the science of nursing through clarifying refining and/or disseminating EBP findings
  • Utilizes the EBP Process: generates clinical questions, searches and evaluates the quality of evidence, considers expert clinical knowledge and applies to practice
  • Conducts/participates in research to enhance patient care
  • Participates/leads/creates innovative strategies in the development of best practices

 Ann is an active member on many committees.  Her most recent committee work has been with the Stroke Specialty Committee (SSP) where she does retrospective chart audits to identify nursing education requirements for the CARF accreditation.  In the SSP committee, she also is helping to form a competency to ensure that nurses are trained in the specialty of stroke rehabilitation and care.  As a result of her work with the SSP group, she collaborates with therapy staff and nursing staff to ensure there is adequate and timely documentation in the medical record related to patient and family education. Ann serves as the Good Shepherd Penn Partners representative at the Hospital of the University of Pennsylvania’s Nursing Claims review committee.  Here, frontline staff and quality nurses look into the legal issues of mistakes within the hospital and develop strategies for improving care and communicating these risk issues to staff members. Ann is also an active member of the Pharmacy P&T committee and here gives the frontline staff members’ perspective for new medications and formulary updates that occur at Good Shepherd Penn Partners.  She communicates these changes with her fellow nurses and gives feedback from nurses to the P&T committee members.” – Michele Kusterbeck

“Ann is being nominated in recognition of her long history of activism on key quality committees that have had a direct impact on the delivery of nursing care and patient outcomes at Good Shepherd Penn Partners. For example, she has served on the Good Shepherd Penn Partners Pharmacy Committee since its creation in 2008. In this role, her contribution as the voice of a highly experienced bedside nurse has helped to shape needed changes in policies and procedures regarding drugs and drug administration. As a certified rehabilitation nurse (CRRN) and a Certified Brain Injury Specialist, she collaborates on a daily basis with a multidisciplinary team of physicians, nurses and therapists with the aim of maximizing the rehabilitation outcomes of patients. At the bedside, Ann integrates her intensive care unit, psychology and rehabilitation nursing experiences to deliver comprehensive therapeutic care to patients and their families on the acute rehabilitation floors of Penn Rehab. Her expert assessment skills, along with the knowledge garnered from her committee work on patient safety, have improved patient outcomes by catching critical changes before they develop into clinical emergencies. In addition, Ann is a strong and effective patient advocate. Ann’s unique combination of nursing skills and experience, paired with her patient advocacy and committee activism make her a highly effective role model for the rehabilitation nurses at Good Shepherd Penn Partners.” – Cheryl Sickles

resized aniessaVictoria L. Rich Award for Transformational Leadership Entity Winner: Anissa Magwood MJ, BSN, BS, RN

Director of Nursing: The Specialty Hospital at Rittenhouse

The Victoria L. Rich Award for Transformational Leadership is awarded to an exceptional nurse leader at Penn Medicine that inspires, motivates and influences others to improve patient care and fosters a culture of organizational excellence. This nurse leader combines scientific knowledge, best practices, compassion and the most advanced technology to solve complex system-wide problems.

This award is presented to a nurse leader who meets the following criteria:

  • Strongly gets the message across through effective communication
  • Inspires and motivates others to move the organization to a higher level of performance
  • Acts with honor and character
  • Solves complex problems and makes tough decisions

 “In the past year Anissa Magwood became the Unit Manager and now the Director of Nursing on the Specialty Hospital at Rittenhouse.   Before her arrival the morale on the unit was at an all-time low. There was no leadership presence, and a severe lack in accountability. Employees were burnt out, frequently getting injured, and the unit was unorganized. Since Anissa’s arrival at the Specialty Hospital at Rittenhouse, the morale of the staff has changed drastically for the better.  Employees now have a sense of unity and hope. The unit is now well organized, and there is a defined process for rolling out change.  She takes the time to listen to any concerns and will follow up on everything brought to her attention. Anissa makes it known she expects hard work, positive attitudes, and professionalism. People are now held accountable for their professional behavior. She has worked to increase the leadership presence on the unit.  She has advocated to improve nurse-patient ratios, and increase the presence of ceiling lifts on the unit.  The unit is always in pristine condition.  She leads by example, constantly tiding the unit, and making sure it is always in regulatory-ready condition. Anissa has done a great job at promoting peer recognition further boosting morale.  She also frequently recognizes employee accomplishments by addressing their achievement in the Daily Unit Huddle.  She inspires and motivates her staff to be the best they can be. – Chelsea Flick

 

I am nominating Anissa because she has been a contributing factor to the growth of the LTACH, the decrease in CLABSIs,/CAUTIs/Pressure Ulcers as well as a better morale on the unit. Since she came to the Specialty Hospital at Rittenhouse, she has changed the culture and transformed the way things were done on the unit. She instituted daily huddles where we talk about clinical issues as well as code statuses, foleys, lines, etc. Furthermore, Anissa has initiated the Specialty Hospital at Rittenhouse goal to maintain a positive attitude and to create an environment of cultural awareness. I have seen a great shift in the atmosphere at the Specialty Hospital at Rittenhouse since her arrival and would be remiss if I did not nominate her for this transformation leadership award. –Michelle Lockett

 

Anissa demonstrated transformational leadership daily for twelve consecutive months as Director of Nursing at the Specialty Hospital at Rittenhouse. Anissa joined the Specialty Hospital at Rittenhouse unit at Rittenhouse one year ago.  She brought with her over ten years of nursing experience, most recently for Staffing for All Seasons at the Hospital of the University of Pennsylvania (HUP).  At HUP, Anissa enthusiastically participated in the Quality and Patient Safety Core Council, the Cultural Competence Committee, Joint Commission Unit Champion, and Patient Centered Nurse Report Steering Committee.  Her last venture at HUP was in the role of Global Nurse Program Coordinator.

I am so grateful for her participation in all of these endeavors because the Long Term Acute Care Hospital was in anxious need of exactly that knowledge base.  However, if her impressive history was not enough, the Specialty Hospital at Rittenhouse would soon realize benefits from her diligent work ethic, unwavering standards (more even for herself than her staff), clear and direct communication style, and compassion for patients and staff.

When she arrived on the Specialty Hospital at Rittenhouse, the unit was in crisis.  In addition to environmental disorganization, staffing and management turnover created distrust and ambivalence amongst the Nursing staff.  The Nursing staff, by the way, averaged less than 2 years of service on the Unit.   She hit the ground running.  She spent the last twelve months reviving the unit.  Under her direction, Shared Governance was rolled out.  To that end, she personally recruited staff, hosted informational meetings, and convinced the reluctant staff of its necessity.  Rittenhouse now has a sustaining program.  She personally reorganized the entire unit, ending almost a decade of clutter.  She stayed out of her office, rounding on the unit, recognizing all areas for quality improvement.   Since she spent most of her time with staff and patients, she demonstrated professionalism and clinical excellence.  I first recognized her effect on the Specialty Hospital at Rittenhouse culture when a nurse verbalized, “I hate her!”  This was because Anissa created a standard of prompt answering of call bells, on-time documentation, and hourly rounding on patients.   Anissa communicated the same messages over and over regarding quality patient care.  Eventually, the staff bought in to her management style.  The nurse who complained about her even changed her mind and is now a top performing staff member.  Her most recent use of her prior HUP experience was to oversee a nearly stellar Joint Commission survey.  Months prior to the arrival of the surveyors, she performed weekly Joint Commission rounds and pulled nurses aside to ensure that each had the information that he or she needed to successfully complete a survey interview. In addition to her prior experience, Anissa is always thinking up new and better ways to provide safe patient care.  She created “Admission Time-Out PLAN.”  This process rose out of a newly admitted patient that missed an insulin dose.  She created a multidisciplinary time-out that was to be performed within one hour of all admissions at the Specialty Hospital at Rittenhouse.  The group consisted of the Physician, Charger Nurse, Admitting Nurse, Respiratory Therapist, and Pharmacist.

This Admission Time-Out has developed to be a standard of care for all patients admitted onto the LTACH.  Also, family members are now asked to participate.  This both helps the Specialty Hospital at Rittenhouse clinical staff knows more about the patient and it helps the family and patient feel more confident in the care provided at Rittenhouse. In addition to her success with staff relations, her nurse-patient communication skills were regularly tested when she started daily Leadership Rounds.  She promptly addressed patient and family concerns that effectively resolved conflicts at the bedside.  In addition to her guest relations, she created and maintained a detailed log of patient comments, so she could track and ensure resolution to outstanding issues. It has been a pleasure and an honor to witness the journey of the unit under Anissa Magwood’s capable and steadfast leadership.  It is for all of the aforementioned reasons, and many more not yet mentioned, that I nominate her for the Victoria L. Rich Award for Transformational Leadership. -Laura Murphy