COVID-19: Information on Coronavirus for Good Shepherd Penn Partners Patients

Ensuring the health and safety of our patients, visitors and staff is our first priority; therefore, Good Shepherd Penn Partners is exercising every precaution to protect against coronavirus/COVID-19.

How is Good Shepherd Penn Partners responding to COVID-19?

  • All of our facilities, including outpatient locations, are hospital based, so we are held to a very high safety standard when it comes to cleaning and disinfecting patient rooms, therapy equipment, tables, common areas and high touch surfaces.
  • We clean each piece of equipment before and after use and have increased the frequency of deep cleaning procedures in both inpatient and outpatient locations.
  • In addition, our employees practice rigorous hand washing procedures and use personal protective equipment (PPE) when appropriate. 
  • We have implemented visitor restrictions at our inpatient facilities and companion restrictions for our outpatient facilities;
  • Pre-screening patients at outpatient facilities to ensure they are healthy upon arrival and are restricting access for anyone with fever or symptoms of a respiratory infection;
  • Placing volunteer duties and activities on hold;
  • Eliminating on-site visits from third-party vendors; and,
  • Eliminating deliveries of food, flowers, etc. to patients.
  • Offering virtual visits for patients who are unable – or not yet ready – to leave their homes..

Visitor restrictions in place at Good Shepherd Penn Partners

All visitors are required to complete a health screening, which may include a temperature check and screening questions. Sick visitors will not be permitted. All visitors are required to wear a face covering/mask at all times and should practice physical distancing as much as is possible.

Inpatient Visits

Patients of the PIRM and LTACH are allowed to have visitors in the following special circumstances:

  • Patients with intellectual and/or developmental disabilities: One healthy visitor to assist
  • End-of-life patients:Two healthy visitors at a time
  • Pre-discharge caregiver training: One healthy visitor for bedside training
  • Discharge patients: One healthy visitor to assist

Visits are limited to one entry and exit per day, between the hours of 9:30 a.m. and 5 p.m.

In order to help screen visitors, our South Street entrance will be closed for the foreseeable future. Please enter through the Lombard Street entrance.

Health Screenings

When entering Penn Medicine at Rittenhouse or a Good Shepherd Penn Partners outpatient facility, all patients and visitors are required to complete a health screening, which may include having your temperature checked and answering some questions about your health and any recent travel. Any visitor who is sick, has a high risk of prior exposure or has traveled from a high-risk geographical area will not be permitted to enter any hospital or facility under any circumstances.

While you’re in the hospital or facility, visitors may have periodic monitoring.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

In addition to covering your face, you should practice social distancing and try to restrict your mobility as much as possible.

Valet Parking

To limit COVID-19 exposure, valet service is currently closed at all Penn Medicine locations. For visitors to patients at Penn Medicine at Rittenhouse, free parking will be provided at the garage located at 1740 South St.

With strict visitor restrictions in place, how can I visit with my loved one? 

Good Shepherd Penn Partners will offer alternative communication devices, such as phones, iPads and other technology, to help ease this inconvenience. If you would like to drop off a personal device for your loved one, we will accept it at the Lombard Street entrance.

Outpatient Visits

Most of our outpatient locations are OPEN and ready to serve you! For your safety: 

  • All patients and employees are screened prior to arrival.
  • All patients and employees are thermal scanned at the door.
  • Patients must wear masks. (Please bring your own face covering, if you are able).
  • Providers must wear masks, face shields and gloves.
  • Strict handwashing/sanitizing is enforced.

In addition, we are staggering patient arrivals and have made changes to the physical layout within our facilities to promote physical distancing. For example, we removed select (not all) chairs from waiting rooms, relocated treatment tables and installed Plexiglas barriers where needed. Deep cleaning procedures have been enhanced.

Visitors are not permitted for outpatient appointments except in circumstances where a caregiver may be necessary for patients who are disabled or have special needs.

Virtual Services

As a convenience to our patients, Penn Therapy & Fitness offers virtual services, including face-to-face telehealth video visits and e-visits, with our therapists from the comfort of your home.

Patients in need of outpatient physical, occupational or speech therapy can communicate in real time with Penn Therapy & Fitness therapists through a smartphone, laptop, desktop or tablet, and participate in therapy, exercises and other limited forms of treatment.

To make a telehealth video visit appointment with a therapist, please call 1-877-969-7342.

Telehealth video visits are covered by Medicare and most major insurances.

To make an in-person or telehealth appointment with a therapist, please call 1-877-969-7342.

Thank you, in advance for your cooperation and for trusting Good Shepherd Penn Partners with your care or the care of a family member.