COVID-19: Information on Coronavirus for Good Shepherd Penn Partners Patients

Currently, we have protocols in place to maximize the safety of all who enter our hospitals and facilities. These safety protocols include limiting visitors to accompany patients to appointments or see them in the hospital. We did not make this decision lightly, and thank you for your understanding. We will continue to evaluate our visitation policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19. 

How is Good Shepherd Penn Partners responding to COVID-19?

  • All of our facilities, including outpatient locations, are hospital based, so we are held to a very high safety standard when it comes to cleaning and disinfecting patient rooms, therapy equipment, tables, common areas and high touch surfaces.
  • We clean each piece of equipment before and after use and have increased the frequency of deep cleaning procedures in both inpatient and outpatient locations.
  • In addition, our employees practice rigorous hand washing procedures and use personal protective equipment (PPE) when appropriate. 
  • We have implemented visitor restrictions at our inpatient facilities and companion restrictions for our outpatient facilities;
  • Pre-screening patients at outpatient facilities to ensure they are healthy upon arrival and are restricting access for anyone with fever or symptoms of a respiratory infection;
  • Placing volunteer duties and activities on hold;
  • Eliminating on-site visits from third-party vendors; and,
  • Eliminating deliveries of food, flowers, etc. to patients.
  • Offering virtual visits for patients who are unable – or not yet ready – to leave their homes.

Inpatient Visitor Restrictions in Place

Patients of the Specialty Hospital and Penn Institute for Rehabilitation Medicine are allowed to have visitors in the following special circumstances. 

  • Patients with an intellectual and/or developmental disability*: One healthy visitor to assist 
  • Patients with a cognitive disability or communication barrier**: One healthy visitor
  • End-of-life patients: Two healthy visitors at a time 
  • Pre-discharge caregiver training: One healthy visitor for bedside training
  • Discharge patients: One healthy visitor to assist

*As defined by the American Association on Intellectual and Developmental Disabilities (AAIDD)

**Visitation will be coordinated by Case Management and Nursing Leadership

Please note: visits are limited to one entry and exit per day during approved visiting hours.

We realize that these restrictions may create challenges, and we are very sorry for any difficulties they may cause. If you have questions or concerns, please contact Pamela Cooper, our Patient Ambassador Manager, at 484-264-2383 for assistance.

The Specialty Hospital at Rittenhouse

We recognize the therapeutic benefit of in-person visits with immediate family or the primary support person. Visitors must follow these guidelines from our staff of a controlled visitation to ensure the health and safety of each patient:

  • Visitation is from 11 a.m. - 9 p.m.
  • Visitors must use the Lombard Street entrance only
  • No food or drinks can be brought in for the patient or visitor
  • No gifts or personal items for patients (plants, books, blankets, etc.)
  • One personal item allowed in (visitor’s purse or small tote bag)
  • Health Screening before access to the building is required
  • Visitors must arrive with a mask (worn at all times when in building)
  • Proper protective equipment (PPE) designated to be worn while in a patient’s room (must be worn the entire time)
  • Access to patient room only while visiting
  • Must maintain social distance (6 feet) while visiting patient
  • Only allowed to use the patient room bathroom
  • Only exit through the South Street doors

Visitation is limited to one person per day and the visitor cannot exit and enter again during one visitation period. Visits are allowed every day from 11 a.m.- 3 p.m. Virtual or telephonic sessions will still continue as another option from 6 a.m.- 8 p.m.

Penn Institute for Rehabilitation Medicine (PIRM)

Penn Institute for Rehabilitation Medicine (Penn Rehab) at Rittenhouse is updating our visitor policy for patients.

Visitors must follow these controlled visitation guidelines to ensure the health and safety of each patient.

  • One visitor designated to visit for the duration of the patient's stay
  • Visitors must enter on Lombard Street and exit on South Street only
  • Health Screening before access to the building is required
  • Visitors must arrive with a mask and wear it at all times in the building
  • Must maintain social distance (6 feet) while visiting patient
  • Visitors may bring in patient’s belongings during their visit if needed.

4th floor (Brain Injury Unit) is allowing visitation 7 days a week and will begin Monday, 6/15 from 3 p.m. – 9 p.m.  

3rd Floor (General Rehab Unit) is allowing visitation 7 days a week and will begin Thursday, 6/18 from 3 p.m. – 9 p.m.

Outpatient Appointments

Visitors are not permitted except in circumstances where a caregiver may be necessary for patients who are disabled or have special needs. 

Health Screenings

When entering Penn Medicine at Rittenhouse or a Good Shepherd Penn Partners outpatient facility, all patients and visitors are required to complete a health screening, which may include having your temperature checked and answering some questions about your health and any recent travel. Any visitor who is sick, has a high risk of prior exposure or has traveled from a high-risk geographical area will not be permitted to enter any hospital or facility under any circumstances. 

While you’re in the hospital or facility, visitors may have periodic monitoring.

Travel Related Questions

Good Shepherd Penn Partners (GSPP) uses the City of Philadelphia government site provided here as a reference for high risk locations. GSPP uses this website for guidance related to travel and need for quarantine, which plays a role in our screening process to support in-person care.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one. 

In addition to covering your face, you should practice social distancing and try to restrict your mobility as much as possible.

Valet Parking

To limit COVID-19 exposure, valet service is currently closed at all Penn Medicine locations. For visitors to patients at Penn Medicine at Rittenhouse, free parking will be provided at the garage located at 1740 South St.

With strict visitor restrictions in place, how can I visit with my loved one? 

Good Shepherd Penn Partners will offer alternative communication devices, such as phones, iPads and other technology, to help ease this inconvenience. If you would like to drop off a personal device for your loved one, we will accept it at the Lombard Street entrance.

Virtual Services

As a convenience to our patients, Penn Therapy & Fitness offers virtual services, including face-to-face telehealth video visits and e-visits, with our therapists from the comfort of your home.

Patients in need of outpatient physical, occupational or speech therapy can communicate in real time with Penn Therapy & Fitness therapists through a smartphone, laptop, desktop or tablet, and participate in therapy, exercises and other limited forms of treatment.

To make a telehealth video visit appointment with a therapist, please call 1-877-969-7342.

  • Existing Patients
    • For those patients for whom continued in-person care is deemed essential by their referring physician and treating therapists: All Penn Therapy & Fitness locations are open and ready to serve you. Learn more about the safety precautions we are taking to protect you. 
  • New Patients
    • Please call 1-877-969-7342 to schedule an initial evaluation.

Telehealth video visits are covered by Medicare and most major insurances.

To make an in-person or telehealth appointment with a therapist, please call 1-877-969-7342.

Thank you, in advance for your cooperation and for trusting Good Shepherd Penn Partners with your care or the care of a family member.