COVID-19: Information on Coronavirus for Good Shepherd Penn Partners Patients

Currently, we have protocols in place to maximize the safety of all who enter our hospitals and facilities. These safety protocols follow the advice of the Centers for Disease Control (CDC) and the Pennsylvania Department of Health (DOH) and include limiting visitors within our facilities. We did not make this decision lightly, and thank you for your understanding. We will continue to evaluate our visitation policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19.

How is Good Shepherd Penn Partners responding to COVID-19?

  • All of our facilities, including outpatient locations, are hospital based, so we are held to a very high safety standard when it comes to cleaning and disinfecting patient rooms, therapy equipment, tables, common areas and high touch surfaces.
  • We clean each piece of equipment before and after use and have increased the frequency of deep cleaning procedures in both inpatient and outpatient locations.
  • In addition, our employees practice rigorous hand washing procedures and use personal protective equipment (PPE) when appropriate. 
  • We have implemented visitor restrictions at our inpatient facilities and companion restrictions for our outpatient facilities;
  • Pre-screening patients at outpatient facilities to ensure they are healthy upon arrival and are restricting access for anyone with fever or symptoms of a respiratory infection;
  • Placing volunteer duties and activities on hold;
  • Eliminating on-site visits from third-party vendors; and,
  • Eliminating deliveries of food, flowers, etc. to patients.
  • Offering virtual visits for patients who are unable – or not yet ready – to leave their homes.

Inpatient Visitor Restrictions in Place

Patients of the Good Shepherd Penn Partners Specialty Hospital and the Penn Institute for Rehabilitation Medicine (PIRM), a unit of the Hospital of the University of Penn (HUP) located at Rittenhouse, are allowed to have one healthy visitor each day. Patients are encouraged to have one designated visitor for the length of their stay. Visitation is permitted under the following guidelines:

  • Visits are limited to one entry and exit per day during approved visiting hours
  • Visitors under the age of 18 are restricted
  • Visitors will not be allowed for COVID-19 patients or patients under investigation for COVID-19. We have virtual options to allow access for these patients. Exceptions will be made for patients at end of life.
  • *Patients who have disabilities or special needs will be permitted to have visitation by their Essential Caregiver, provided it is approved by the clinical team.

Visitation Hours:

  • Specialty Hospital: Between the hours of 1 and 9 p.m.
  • Penn Institute for Rehabilitation Medicine (PIRM): Between the hours of 3 and 9 p.m.

Outpatient Appointments

For Outpatient Appointments, visitors are not permitted except in circumstances where a caregiver may be necessary for patients with disabilities described above*.

Health Screenings

When entering Penn Medicine at Rittenhouse or a Good Shepherd Penn Partners outpatient facility, all patients and visitors are required to complete a health screening. For visitors to the Specialty Hospital and PIRM, this screening can be performed electronically from any smartphone, tablet or computer prior to visiting via this link: If using a computer, the “green pass” can be printed and brought with you. You will be provided screening information prior to your visit or upon your visit.

Any visitor who is sick or has a high risk of prior exposure will not be permitted to enter any hospital or facility under any circumstances.

Travel Related Questions

Good Shepherd Penn Partners (GSPP) uses the City of Philadelphia government site provided here as a reference for high risk locations. GSPP uses this website for guidance related to travel and need for quarantine, which plays a role in our screening process to support in-person care.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times during their visit. We ask that you bring your own face covering or mask. If you do not have a face covering, we will provide one. Please note that gaiters, bandanas/scarves and masks with exhalations are not approved face coverings.

In addition to wearing a mask, you should practice social distancing and try to restrict your mobility in the facility as much as possible.

Valet Parking

To limit COVID-19 exposure, valet service is currently closed at Penn Medicine at Rittenhouse. Discounted parking is available for visitors in the garage located at 1740 South St.

With strict visitor restrictions in place, how can I visit with my loved one? 

Good Shepherd Penn Partners will offer alternative communication devices, such as phones, iPads and other technology, to help ease this inconvenience. If you would like to drop off a personal device for your loved one, we will accept it at the Lombard Street entrance.

Virtual Services

As a convenience to our patients, Penn Therapy & Fitness offers virtual services, including face-to-face telehealth video visits and e-visits, with our therapists from the comfort of your home.

Patients in need of outpatient physical, occupational or speech therapy can communicate in real time with Penn Therapy & Fitness therapists through a smartphone, laptop, desktop or tablet, and participate in therapy, exercises and other limited forms of treatment.

To make a telehealth video visit appointment with a therapist, please call 1-877-969-7342.

  • Existing Patients
    • For those patients for whom continued in-person care is deemed essential by their referring physician and treating therapists: All Penn Therapy & Fitness locations are open and ready to serve you. Learn more about the safety precautions we are taking to protect you. 
  • New Patients
    • Please call 1-877-969-7342 to schedule an initial evaluation.

Telehealth video visits are covered by Medicare and most major insurances.

To make an in-person or telehealth appointment with a therapist, please call 1-877-969-7342.

Thank you, in advance for your cooperation and for trusting Good Shepherd Penn Partners with your care or the care of a family member.