Insurance and Billing

We strive to provide quality care and are mindful of insurance and payment issues. Take a look at the insurances we accept and financial assistance options.

Accepted Health Plans

Good Shepherd Penn Partners accept most health plans, including the ones listed here. The following list is not comprehensive. Many health plans have agreements with specific entities or physicians. In addition, plans continue to be added, and plan acceptance may vary by practice.

If you do not see your plan listed here or have questions regarding accepted plans, please call our Patient Accounts Department at 610-776-3383.

  • Aetna
  • AmeriHealth
  • Blue Cross/Blue Shield
  • Cigna
  • Cigna HealthSpring
  • Coventry
  • Devon Health Services
  • First Health
  • Gateway Health Plan
  • Great West
  • Health Assurance/HealthAmerica
  • Health Partners
  • Highmark Blue Cross/Blue Shield
  • Horizon Blue Cross/Blue Shield
  • Humana
  • Independence Blue Cross
  • Keystone First (formerly Keystone Mercy)
  • LIFE (Living Independently for Elders)
  • Mail Handlers Benefit Plan
  • Medicaid/MA
  • Medicare
  • MultiPlan, Inc.
  • Oxford Health Plans
  • PHCS
  • Preferred Care, Inc.
  • Three Rivers Provider Network
  • Tricare
  • United Health One
  • United HealthCare
  • United HealthCare Community Plan (Formerly AmeriChoice)
  • Workers’ Compensation

Patient Billing

It's easy to pay your invoice online. Simply click on the appropriate link below to make a secure payment using a credit card or click here.

Outpatient Therapy Payment (Penn Therapy & Fitness)

  • If you are looking to pay your invoice from our outpatient services, click here.

Long Term Acute Care Payment (The Specialty Hospital at Rittenhouse) 

    • If you received services prior to May 1, 2018, click here.
    • If you received services on or after May 1, 2018, and have an online Access Code located in the upper right corner your bill, click here.

    Questions about your bill or paying your bill related to outpatient or long term acute care services? Please call our Patient Accounts Department at 610-776-3282 or toll-free at 877-807-2840.

     

    Inpatient Rehabilitation Unit Payment (Penn Rehab)

    • If you are looking to pay your invoice from our inpatient services, click here.

    Questions about your bill or paying your bill related to inpatient rehabilitation unit services? For more information, call Penn Medicine's Billing Department

    About Our Charges

    If you are looking for more information regarding our changes, please click on the appropriate link below:

    Outpatient Therapy Payment (Penn Therapy & Fitness)

    • If you are looking for information regarding charges for outpatient services, click here.

    Long Term Acute Care Payment (The Specialty Hospital at Rittenhouse)

    • If you are looking for information regarding charges for long term acute care services, click here.

    Questions about your bill or paying your bill related to outpatient or long term acute care services? Please call our Patient Accounts Department at 610-776-3282 or toll-free at 877-807-2840.

    Penn Institute for Rehabilitation Medicine Payment

    • If you are looking for information regarding charges for inpatient rehabilitation unit services, click here.

    Questions about your bill or paying your bill related to inpatient rehabilitation unit services? For more information, call Penn Medicine's Billing Department at 877-406-1177. 

    Financial Assistance and Charity Care

    If you have little or no health insurance to pay for the services you receive, we may be able to help. Good Shepherd Penn Partners provides charity care to some patients based on their income, assets and financial needs. If you are not eligible for charity care, we will arrange an interest-free payment plan to resolve any balances you may owe.

    If you feel that you may qualify for charity care, download the charity care application (.pdf), complete the form and return it to:

     

    Good Shepherd

    Director of Patient Financial Services

    850 S. Fifth Street

    Allentown, PA 18103

     

    A representative will contact you within a few days. For additional information, please call our Patient Accounts Department at 610-776-3383.