Frequently Asked Questions


How do I qualify for inpatient rehabilitation care?

The Penn Institute for Rehabilitation Medicine (Penn Rehab) is an inpatient rehabilitation unit of the Hospital of the University of Pennsylvania, managed by Good Shepherd Penn Partners.

Penn Rehab provides care to individuals who have one or more conditions requiring intensive and interdisciplinary rehabilitation care. Your rehabilitation diagnosis must be medically manageable (such as stroke, amputation, spinal cord or brain injury, or arthritis) and you must be able to tolerate at least 15 hours of therapy per week — generally three hours daily, five days a week.

Other admission criteria also apply. Clinical Nurse Liaisons are available to discuss your situation and your rehabilitation options.

Can I see the unit before we make a decision?

Yes. We encourage you to schedule a tour of Penn Rehab by calling 877-969-7342. We also have photo and video tours we can show you in the hospital by clicking here.

Can Penn Rehab handle complex medical problems and pre-existing conditions?

Yes. We have become known for handling the most complex medical diagnoses in a rehab setting. Our expert clinicians manage your care and can consult with specialists as needed.

How long will I stay in your facility?

Your length of stay depends on diagnosis, functional ability and safety issues. The typical stay in an inpatient rehabilitation facility ranges from 7 to 21 days.

How often will I receive therapy?

You will receive an individually designed rehabilitation at least 15 hours a week- consisting of physical, occupational or speech therapies- generally three hours daily, five days a week. You also will have with 24-hour rehabilitation nursing care. These rehabilitation services will be provided with the oversight of a Physical Medicine and Rehabilitation physician.

How will Penn Rehab prepare me for discharge?

The collaborative relationship between you, your family/caregiver and the medical team, starts on day one. We work with you to get you home safely and ensure you are as functionally independent as possible. Our post- discharge calling program is designed to help with your transition home. Case managers are here to assist you with your discharge arrangements. Your case manager will work with you, your loved ones and your care team to establish a discharge plan based on your abilities, your resources and your community support.

Your case manager will be working to connect you with services that can provide necessary medical equipment, home services, prescription authorizations and transportation services, as well as other community resources as needed.

Are visitors allowed?

Yes, your physician and staff work closely with your family and friends to determine suitable visiting hours. General visitation hours are from 9 a.m. to 9 p.m. — friends and family are encouraged to visit during these hours as appropriate. Please note that since the care of each patient is individualized, visitation hours may be adjusted if necessary. If you have any questions or concerns regarding visits, your physician and staff are available to help you.

Is parking available?

Yes. Parking for your family and friends is available at the garage located at 1740 South Street. One free parking benefit is available to each patient or their guest for one vehicle per day. Discounted rates for additional vehicles with validation. We also have valet available from our 18th Street entrance.

Is Penn Rehab accessible by public transportation?

Yes. Penn Medicine Rittenhouse is accessible by several public transportation routes:

• The SEPTA Broad Street subway line (orange line) stops four blocks east from Penn Medicine Rittenhouse at the Lombard Street and South Street station.

• The PATCO subway line from South Jersey stops at 16th & Locust Streets, just blocks from the Penn Medicine Rittenhouse Campus.

• SEPTA bus route 40 stops at the Penn Medicine Rittenhouse Campus, both east on South Street and west on Lombard Street.

Will  my stay at Penn Rehab be covered by my insurance?

Penn Rehab is an in-network provider for many insurance companies, government programs, and commercial payers in the area. We are happy to review your coverage. Patients are responsible for providing necessary insurance information and for working with the hospital to make payment arrangements when necessary.

Penn Medicine provides financial counseling and where appropriate, significant discounts to uninsured and uninsured persons in accordance to the Patient Protection and Affordable Care Act. Patients concerned about their ability to pay their hospital bill should be directed to the Hospital of the University of Pennsylvania's Patient Financial Services Offices at 877-433-5299.